Shipping policy

At SKNOVA, we are committed to getting your order to you safely and as quickly as possible.

1. Order Processing

  • Orders are generally processed within 1–3 business days after payment is successfully received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, promotions, or other busy periods, processing may take a little longer.
  • You will receive an order confirmation once your order has been placed.

2. Shipping Within Australia

We currently offer shipping across Australia.

Shipping costs and available delivery options will be displayed at checkout before you complete your purchase.

Estimated delivery times are:

  • Standard Shipping: approximately 3–7 business days
  • Express Shipping: approximately 1–3 business days

Delivery times are estimates only and may vary depending on your location, courier service, weather, public holidays, and other circumstances outside our control.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where available.

You can use the tracking number to follow the progress of your delivery.

4. Incorrect Address

Please make sure your delivery address is correct before completing your order.

If you provide an incorrect or incomplete address and the parcel is returned to SKNOVA, additional shipping charges may apply before the order can be resent.

If you notice an address error immediately after placing your order, please contact us as soon as possible. We will do our best to update it before dispatch.

5. Delayed Deliveries

While we aim to meet our estimated delivery times, delays can occasionally occur due to courier disruptions, extreme weather, public holidays, peak shopping periods, or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking its delivery status.

6. Lost or Damaged Orders

If your parcel arrives damaged, please contact SKNOVA as soon as possible and provide your order details and photographs of the damaged packaging/product where applicable.

If an order is lost in transit, we will work with the delivery provider to investigate the shipment and determine the appropriate solution.

Your rights under the Australian Consumer Law are not affected by this Shipping Policy. Australian consumer guarantees apply to online purchases, and businesses must provide an appropriate solution where products cannot be supplied within the required timeframe.

7. International Shipping

If SKNOVA offers international shipping, available countries, shipping charges and estimated delivery times will be displayed at checkout.

Customers may be responsible for applicable customs duties, taxes, or import charges imposed by the destination country.

8. Delivery Address & Safe Delivery

Please ensure someone is available to receive your order where required.

If you choose to have your parcel left in a safe place or provide delivery instructions, SKNOVA cannot guarantee the security of the parcel after it has been delivered according to those instructions.

9. Contact Us

If you have questions about your order or delivery, please contact us through the SKNOVA Contact Us page or the customer service details provided on our website.

We are happy to assist you with your order.

Thank you for shopping with SKNOVA.